Service, cancellation & refund policy
How orders are placed
SLI does not process purchases through this website. A prospective customer submits an inquiry by email and receives a proposed statement of work including scope, deliverables, IDR pricing, timetable, milestones and agreed payment arrangements. A project begins only after written acceptance by both parties.
Payment and invoicing
Any payment instructions are provided in the agreed quotation or contract. No visitor is charged merely for contacting SLI. Subscription plans labeled as future offerings are not currently for sale.
Changes and cancellation
Requests to cancel or change a commissioned assignment should be sent to contact@strategiclatitude.co.id. Before acceptance, inquiries can be withdrawn without charge. Once a project is accepted, cancellation consequences, work already performed, committed third-party costs and any refund are determined by the written agreement and applicable law.
Refunds and disputes
Refund eligibility is assessed under the individual service agreement, based on payment received, completed work, non-cancellable commitments and applicable consumer-protection obligations. Customers can raise delivery or billing disputes by email; we will review relevant documents and respond through the same channel. This page does not override mandatory consumer rights.
Digital subscription availability
SLI Professional and Intelligence Pro are planned platform products. No subscription checkout, account activation or automatic recurring charge is currently offered through this website.